Cancellation & Refund Policy

Last Updated: 11-07-2026

Thank you for shopping at Aishpralok (aishpralok.com). We take immense pride in the quality and craftsmanship of our products, especially our customized specials. Please read our policy regarding cancellations, returns, and refunds carefully before making a purchase.

1. Special Policy for Customized Products

  • No Returns or Refunds: Most of our products (including Custom Gifts and Rakhi Specials) are custom-made, personalized, or manufactured specifically based on the text, photos, or requirements provided by the user. Once a customized item enters production or is manufactured, it cannot be returned, exchanged, or refunded, as it cannot be resold to any other individual.

  • Order Cancellation: Cancellation requests for customized products are only accepted within 2 hours of placing the order. Once production begins, the order cannot be canceled or modified.

2. General Return Policy (For Non-Customized Products)

For items that are not customized or personalized:

  • You have 7 days (1 week) from the date of delivery to request a return or exchange.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • The original invoice or proof of purchase must be presented.

3. Damaged, Defective, or Wrong Items Sent

We double-check every item before shipping through Shiprocket, but in rare cases of transit damage or errors:

  • If you receive a damaged, defective, or incorrect product, you must report it to us within 24 hours of delivery.

  • Mandatory Requirement: You must provide an unboxing video showing the damaged product and the courier shipping label clearly as proof. Without a proper unboxing video, damage claims cannot be processed.

  • Upon verification, we will happily arrange a free replacement for you. If a replacement is unavailable, a full refund will be issued.

4. Refund Process

  • Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item.

  • If your refund is approved, it will be processed, and the amount will automatically be credited to your original method of payment (via Razorpay) within 5 to 7 working days.

5. Shipping Costs for Returns

  • You will be responsible for paying your own shipping costs for returning non-damaged items. Shipping costs are non-refundable.

6. Contact Us

For any issues, cancellation requests, or queries regarding returns and refunds, please contact us immediately:

  • Email: pratapiseo786@gmail.com

  • Website: aishpralok.com